The rental contract you conclude through Urlaub an der Ostsee GmbH (hereinafter Urlando) is between you as the tenant and the owner of the holiday accommodation. Urlando acts solely as an intermediary and is only responsible as such. The rental of holiday properties mediated by Urlando is always based on the following conditions.
On the arrival day, we try to make the booked holiday property available to you from 4 PM. If your apartment is cleaned and checked before 4 PM, you will automatically receive an SMS informing you that your apartment is ready. On the departure day, please vacate your holiday property by 10 AM.
The rental property may only be occupied by the number of persons specified in the rental contract. This also applies to children regardless of age. If the holiday property is occupied by more than the permitted number of persons, Urlando may remove all excess persons from the property without notice.
Urlando primarily rents holiday properties to families and couples. Youth groups - defined as at least 3 persons who are mainly under 25 years old - must register as such before booking.
Please treat your rental property with care and use only suitable cleaning materials. High-gloss surfaces and chrome fittings must never be cleaned with microfiber cloths or rough sponges.
Bicycles, wagons, etc. may not be taken into the accommodation.
Use of facilities (e.g., sauna, fitness equipment, playground, stairs) and inventory is at your own risk. Parents are liable for their children. Babies and young children must not be left unattended on balconies.
Please observe the house rules and help keep our beautiful facilities clean. Whirlpools may only be used with approved bath products.
Smoking is not permitted in the accommodations. Any ashtrays provided are intended for the balcony or terrace.
Dogs are only allowed if registered before arrival and listed as a service in the rental confirmation. They may not be left alone in the accommodation and are not allowed on furniture. Cats are generally not permitted.
Please note that our bed linen is rental linen and must never be washed by yourself. Towels and bath mats may be washed at your own risk.
Garden furniture is available to tenants, where present in the property, from approximately April to October. Availability cannot be guaranteed outside these times.
Setting up tents, motorhomes, caravans, etc. on or near the property is not permitted.
We reserve the right to assign you an equivalent accommodation in the same complex or, in exceptional cases, the same location if the booked accommodation is not available.
Charging e-vehicles, e-bikes, and e-scooters using the household electricity of the booked accommodation is expressly prohibited. Any damage resulting from non-compliance will be charged to the guest.
Please respect the community and try to observe general quiet hours such as midday, night, and Sunday rest, and avoid loud noise between 11 PM and 8 AM.
Unless otherwise stated, rental prices generally include electricity, water, and heating.
If arrival is in 36 days or more, a deposit of 30% of the total price is due immediately, with the balance due no later than 35 days before arrival.
For arrivals within 35 days or less of booking, full payment must be made within 2 days of booking.
Short-notice bookings, 5 days or less before arrival, can be paid by credit card at the time of booking.
Alternatively, the invoice amount can be paid in cash or by debit card at one of our receptions for short-notice arrivals.
The accommodation cannot be occupied until it has been fully paid for. A bank transfer receipt cannot be accepted as proof of payment.
A tourist tax is invoiced by us on behalf of the municipality and forwarded to the municipality.
Currently, no security deposit is charged.
For youth groups, rental periods of more than 14 days, or rentals for purposes other than holidays, Urlando is entitled to charge an increased deposit of up to EUR 500 per person.
The rental price does not include travel cancellation insurance. If you do not use the accommodation, we must charge appropriate compensation for our expenses and the resulting loss.
Reservations can be cancelled free of charge up to the 28th day before arrival.
For cancellations from the 27th day before arrival, we charge 90% of the total price.
Individual days of a booking cannot be cancelled. If Urlando does not receive a cancellation in text form, 100% of the rent remains due, even if the rented holiday property is not occupied (no-show).
If the property is vacated early, there is no entitlement to a refund. In this case, 100% of the costs for the entire stay including ancillary costs are due.
There is no entitlement to rebooking. If Urlando fulfills the rebooking request, Urlando may charge a flat fee of EUR 45.00 for the rebooking.
Please observe the checklist in the (electronic) guest folder when departing.
The tenant is obliged to leave the property in a swept condition, as well as washing dishes, emptying the dishwasher, emptying the refrigerator, removing all food, emptying all trash bins, cleaning the grill, and tidying up inside and outside the holiday property.
If the tenant does not observe these points, Urlando is entitled to charge appropriate compensation for the additional effort.
If the tenant notices inadequate cleaning, damage, or defects in the holiday property upon arrival, it is the tenant's responsibility to report this immediately. Complaints about cleaning must be made immediately. Complaints about damage or defects must be made as soon as possible and no later than 24 hours after the start of the rental period.
Depending on the holiday complex, we offer you free additional services: For example, the provision of wagons and children's beds, the use of washing machines and dryers, the provision of beach chairs during the season, or free internet access. Please understand that we cannot provide compensation if such a service is unexpectedly unavailable.
We also provide you with high-quality furnishings and electrical appliances. But these can also be defective. If this is the case, our service will repair them as quickly as possible.
Liability for damage to your vehicle is excluded, including on the parking spaces provided.
In the event of force majeure, e.g., natural disasters, civil unrest, government orders, terrorist attacks, fire, power outages, accidents, storm/elemental damage, or strikes, we assume no liability.
Pests (ants, mosquitoes, bees, etc.), seagull cries in summer months, loudly flapping flags and flagpoles, as well as the howling of the wind and agricultural smells are not grounds for reducing the rental price. These things are part of the Baltic Sea.
The tenant is responsible for damage to the property and/or inventory that occurs during the stay - regardless of whether caused by the tenant or third parties. Damage must be reported to Urlando immediately. As soon as damage occurs, we charge a flat fee of EUR 20.00 for damage processing.
Complaints by Urlando resulting from damage that occurred during the rental period must be made within one month after the end of the rental period.
Urlando inspects the holiday property at each tenant change. If we notice damage after your departure, we must assume that it occurred during your stay.
Urlando's maintenance staff is authorized to enter the apartment or house in the tenant's absence without direct consent. However, Urlando will inform the tenant in advance by email or telephone.
Use of the emergency service is charged at a flat rate of EUR 35.00. This does not apply if the respective deployment is the landlord's responsibility. For maintenance deployments due to operating errors by the guest, we charge a flat fee of EUR 10.00.
For items left behind (forgotten) in the apartment or house, we charge a handling fee of EUR 10.00 plus EUR 10.00 shipping costs for forwarding.
Should a contractual provision be invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that corresponds to the purpose of the regulation.
The place of jurisdiction is Oldenburg in Holstein.
Additions to the rental contract are only valid if they are in writing.
