Q: What is Urlando?

Urlando is Urlaub an der Ostsee GmbH , a regional provider of holiday apartments and houses on the Baltic Sea . For over 40 years, accommodations have been rented to families, couples and groups – today at locations such as Pelzerhaken, Grömitz, Timmendorfer Strand and Fehmarn.

Q: How long has Urlando been around?

Urlando was originally founded as Ferienhausvermietung Hoff in Pelzerhaken and has been active as Urlaub an der Ostsee GmbH (Urlando) since 2020.

Q: Why should I book with Urlando?

Because the Baltic Sea experts are right on site and personally look after all accommodations. Guests enjoy verified quality, personal advice, fair prices and real holiday extras.

Q: What services does Urlando offer?

Best price guarantee when booking directly on urlando.de Urlando holiday protection (cancellation/trip interruption insurance included) Comfort service : made beds, towels, own maintenance & cleaning Personal contacts at the receptions on site

Q: How can I reach Urlando?

Website: www.urlando.de Headquarters: Lienaustraße 8, 23730 Neustadt in Holstein Phone: 04561-6139390 Email: info@urlando.de

Q: Which reception do I need to check in at?

Pelzerhaken: Ferienanlage Südkap, Dünenweg 1D, 23730 Pelzerhaken Grömitz: Neustädter Straße 8, 23743 Grömitz Timmendorfer Strand: White Pearl, Strandallee 44, 23669 Timmendorfer Strand Fehmarn: Alte Hauptstraße 14, 23769 Fehmarn (Petersdorf)

Q: I'm arriving late, how do I get my key?

If the reception is closed, you will receive the key via a Keyboy . Location and code will be communicated before arrival.

Q: How many parking spaces does my holiday apartment have?

Each accommodation includes at least ONE parking space (exceptions: "Villa Parkblick" in Warnemünde and "Beachfront" in Burgtiefe/Fehmarn). Additional spaces are noted in the property description.

Question 1

What is Urlando?

Accepted Answer

Urlando is Urlaub an der Ostsee GmbH, a regional provider of holiday apartments and houses on the Baltic Sea. For over 40 years, accommodations have been rented to families, couples and groups – today at locations such as Pelzerhaken, Grömitz, Timmendorfer Strand and Fehmarn.

Question 2

How long has Urlando been around?

Accepted Answer

Urlando was originally founded as Ferienhausvermietung Hoff in Pelzerhaken and has been active as Urlaub an der Ostsee GmbH (Urlando) since 2020.

Question 3

Where can I find Urlando accommodations?

Accepted Answer

The holiday apartments and houses are located directly on the Baltic Sea:

Pelzerhaken (including Südkap Pelzerhaken, Villa Meeresrauschen, Eichenhain and Feriendorf Südstrand)
Timmendorfer Strand (at White Pearl)
Grömitz (including Haus Solaris, Beach'n'Sea, Miramar, Villa Klarsinni and Fürstenhof)
Fehmarn (in Lemkenhafen, Burgtiefe and other locations)
Dahme (Seaside Suites)
Großenbrode (at Holiday Vital Resort)
Plus many more accommodations outside of holiday resorts.

Question 4

Why should I book with Urlando?

Accepted Answer

Because the Baltic Sea experts are right on site and personally look after all accommodations. Guests enjoy verified quality, personal advice, fair prices and real holiday extras.

Question 5

What services does Urlando offer?

Accepted Answer

Best price guarantee when booking directly on urlando.de
Urlando holiday protection (cancellation/trip interruption insurance included)
Comfort service: made beds, towels, own maintenance & cleaning
Personal contacts at the receptions on site

Question 6

How can I reach Urlando?

Accepted Answer

Website: www.urlando.de
Headquarters: Lienaustraße 8, 23730 Neustadt in Holstein
Phone: 04561-6139390
Email: info@urlando.de

Question 7

How do I receive my arrival information?

Accepted Answer

You will receive the information approximately one week before arrival by email.

Question 8

Which reception do I need to check in at?

Accepted Answer

Pelzerhaken: Ferienanlage Südkap, Dünenweg 1D, 23730 Pelzerhaken
Grömitz: Neustädter Straße 8, 23743 Grömitz
Timmendorfer Strand: White Pearl, Strandallee 44, 23669 Timmendorfer Strand
Fehmarn: Alte Hauptstraße 14, 23769 Fehmarn (Petersdorf)

Question 9

I'm arriving late, how do I get my key?

Accepted Answer

If the reception is closed, you will receive the key via a Keyboy. Location and code will be communicated before arrival.

Question 10

How many parking spaces does my holiday apartment have?

Accepted Answer

Each accommodation includes at least ONE parking space (exceptions: "Villa Parkblick" in Warnemünde and "Beachfront" in Burgtiefe/Fehmarn). Additional spaces are noted in the property description.

Question 11

What is the height clearance for the underground garages?

Accepted Answer

White Pearl: 2.10 m
Villa Meeresrauschen: 2.00 m
Südkap: 2.20 m
Prinz Hamlet: 2.05 m

Question 12

Where can I find "our" shed?

Accepted Answer

It's possible that you share your shed with another house. You will find out exactly where "your" shed is on site.

Question 13

Are linen packages included?

Accepted Answer

In most accommodations, linen packages are already included and must be booked. Exception Fehmarn: Here the bed linen package is included, a towel package can be optionally added.

Question 14

What does a linen package contain?

Accepted Answer

The package includes three-piece bed linen (pillowcase, duvet cover, sheet) as well as one large and one small towel. (On Fehmarn only the three-piece bed linen package).

Question 15

Can I book a change of bed linen and/or towels?

Accepted Answer

Yes, the change can be booked for an additional fee. Please let us know upon arrival.

Question 16

Can I book an interim cleaning?

Accepted Answer

Yes. The costs correspond to those of a final cleaning. Please let us know at the reception or by email.

Question 17

What are the dimensions of the cribs?

Accepted Answer

The dimensions are 1.20 x 0.60 meters.

Question 18

Is Urlando also suitable for guests with dogs?

Accepted Answer

Yes, approximately 250 of the accommodations are dog-friendly. These are clearly marked with a paw on the website.

Dogs are only allowed in the designated accommodations. Dogs are prohibited in all other accommodations (violation may result in chargeable rebooking or cancellation).

Question 19

What is a "dog equipment"?

Accepted Answer

The dog equipment costs €10 and is ready upon arrival. It includes:

Set of 2 rental bowls
Dog blanket (may be kept)
Poop bags
Welcome treats

Question 20

Can I order a voucher?

Accepted Answer

Yes, vouchers for a getaway can be purchased on the website under "Voucher Order".

Question 21

How can I reserve a beach chair?

Accepted Answer

At www.strandbutler.com you will find all beach chair rental companies on the Baltic Sea and can conveniently reserve from home.

Question 22

Who is my contact if I'm locked out or have lost my key?

Accepted Answer

Contact the reception directly on site or call 04561 - 61 39 39 0. In case of key loss, the applicable fee for replacement will be charged (depending on the property).

Frequently Asked Questions

Still have questions ?

Frequently Asked Questions

Still have questions ?

Frequently Asked Questions

What is Urlando?About Urlando & Booking Benefits

How long has Urlando been around?About Urlando & Booking Benefits

Where can I find Urlando accommodations?About Urlando & Booking Benefits

Why should I book with Urlando?About Urlando & Booking Benefits

What services does Urlando offer?About Urlando & Booking Benefits

How can I reach Urlando?About Urlando & Booking Benefits

How do I receive my arrival information?Arrival & Check-in

Which reception do I need to check in at?Arrival & Check-in

I'm arriving late, how do I get my key?Arrival & Check-in

How many parking spaces does my holiday apartment have?Amenities & Stay

What is the height clearance for the underground garages?Amenities & Stay

Where can I find "our" shed?Amenities & Stay

Are linen packages included?Amenities & Stay

What does a linen package contain?Amenities & Stay

Can I book a change of bed linen and/or towels?Amenities & Stay

Can I book an interim cleaning?Amenities & Stay

What are the dimensions of the cribs?Amenities & Stay

Is Urlando also suitable for guests with dogs?Holiday with Dog

What is a "dog equipment"?Holiday with Dog

Can I order a voucher?Services, Extras & Preparation

How can I reserve a beach chair?Services, Extras & Preparation

Who is my contact if I'm locked out or have lost my key?Emergency Help

Still have questions ?

Frequently Asked Questions

What is Urlando?About Urlando & Booking Benefits

How long has Urlando been around?About Urlando & Booking Benefits

Where can I find Urlando accommodations?About Urlando & Booking Benefits

Why should I book with Urlando?About Urlando & Booking Benefits

What services does Urlando offer?About Urlando & Booking Benefits

How can I reach Urlando?About Urlando & Booking Benefits

How do I receive my arrival information?Arrival & Check-in

Which reception do I need to check in at?Arrival & Check-in

I'm arriving late, how do I get my key?Arrival & Check-in

How many parking spaces does my holiday apartment have?Amenities & Stay

What is the height clearance for the underground garages?Amenities & Stay

Where can I find "our" shed?Amenities & Stay

Are linen packages included?Amenities & Stay

What does a linen package contain?Amenities & Stay

Can I book a change of bed linen and/or towels?Amenities & Stay

Can I book an interim cleaning?Amenities & Stay

What are the dimensions of the cribs?Amenities & Stay

Is Urlando also suitable for guests with dogs?Holiday with Dog

What is a "dog equipment"?Holiday with Dog

Can I order a voucher?Services, Extras & Preparation

How can I reserve a beach chair?Services, Extras & Preparation

Who is my contact if I'm locked out or have lost my key?Emergency Help

Still have questions ?